How can we help?
Help with the Flooring Local iPhone app: signing in, credits, purchases and your account.
Contact support
Email hello@flooringlocal.ca and include the email address you sign in with. We usually reply within one business day.
Common questions
01I didn't get my sign-in code.
Check your spam or promotions folder, wait 30 seconds and tap Resend code. Codes expire after 10 minutes.
02A visualization failed.
Its credit is returned automatically. Try another photo taken in daylight from a doorway, with the floor or walls clearly visible and no people in it.
03I didn't get my free credits.
Free credits are given once per person and once per iPhone. If this iPhone was used for another account before, no new free credits are available on it.
04I bought credits but don't see them.
Open the app while signed in to the same account; purchases are added automatically. If they still don't appear, email us at hello@flooringlocal.ca with the date of purchase.
05How do I get a refund?
Purchases are handled by Apple: visit reportaproblem.apple.com.
06How do I delete my account?
In the app, open Account → Delete account. It permanently deletes your photos and visualizations.
07How do credits work?
Each visualization (one style applied to one photo) uses one credit. New accounts receive 3 free credits. Credit packs of 10, 50 and 250 are one-time App Store purchases, not a subscription, and credits don't expire while your account is open.
08How accurate are the visualizations?
They are created automatically by artificial intelligence: illustrations to help you imagine a change, not exact representations of any product, colour or result. Always look at real samples in your home and get professional advice before you buy or start work.
About the app
Take a photo of your room and see new floors, a refinished hardwood floor, a new wall colour or a restored feature wall in seconds. Then read our flooring guides or get a free written quote from a vetted local expert.
Every new account gets 3 free visualizations. More are available in packs of 10, 50 and 250 credits inside the app.
Email support
IncludeThe email address you sign in with
Reply timeUsually within one business day
Email supportRefunds
App Store purchases are refunded by Apple at reportaproblem.apple.com.
Delete your account
In the app: Account → Delete account.
Legal
Website and quotes
Questions about a quote request made on our website? Use the contact page.