Flooring Localca
App support

How can we help?

Help with the Flooring Local iPhone app: signing in, credits, purchases and your account.

Contact support

Email hello@flooringlocal.ca and include the email address you sign in with. We usually reply within one business day.

Common questions

01

I didn't get my sign-in code.

Check your spam or promotions folder, wait 30 seconds and tap Resend code. Codes expire after 10 minutes.

02

A visualization failed.

Its credit is returned automatically. Try another photo taken in daylight from a doorway, with the floor or walls clearly visible and no people in it.

03

I didn't get my free credits.

Free credits are given once per person and once per iPhone. If this iPhone was used for another account before, no new free credits are available on it.

04

I bought credits but don't see them.

Open the app while signed in to the same account; purchases are added automatically. If they still don't appear, email us at hello@flooringlocal.ca with the date of purchase.

05

How do I get a refund?

Purchases are handled by Apple: visit reportaproblem.apple.com.

06

How do I delete my account?

In the app, open Account → Delete account. It permanently deletes your photos and visualizations.

07

How do credits work?

Each visualization (one style applied to one photo) uses one credit. New accounts receive 3 free credits. Credit packs of 10, 50 and 250 are one-time App Store purchases, not a subscription, and credits don't expire while your account is open.

08

How accurate are the visualizations?

They are created automatically by artificial intelligence: illustrations to help you imagine a change, not exact representations of any product, colour or result. Always look at real samples in your home and get professional advice before you buy or start work.

About the app

Take a photo of your room and see new floors, a refinished hardwood floor, a new wall colour or a restored feature wall in seconds. Then read our flooring guides or get a free written quote from a vetted local expert.

Every new account gets 3 free visualizations. More are available in packs of 10, 50 and 250 credits inside the app.

Email support

Emailhello@flooringlocal.ca

IncludeThe email address you sign in with

Reply timeUsually within one business day

Email support

Refunds

App Store purchases are refunded by Apple at reportaproblem.apple.com.

Delete your account

In the app: Account → Delete account.

Legal

Privacy policy · Terms of use

Website and quotes

Questions about a quote request made on our website? Use the contact page.